HELP The payment processing system could not process the order based on the following

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HELP The payment processing system could not process the order based on the following

Post  Kamen on Thu Apr 01, 2010 5:36 am

I try 4 times to make my purchase but I have this message :


A Note From CSTOYS INTERNATIONAL

The payment processing system could not process the order based on the following:

An error occurred processing your card.
Error code: 10001.
Error text: Transaction failed due to internal error.


Please Gaïa memory must be mine Wink
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Re: HELP The payment processing system could not process the order based on the following

Post  DOA40 on Thu Apr 01, 2010 8:37 pm

I'm getting the same message. Could someone please fix this. I wanna make an order like now.

Edit:>> It is not CS Toys, it's Paypal. I did a normal order without using Paypal and it went right through.
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Re: HELP The payment processing system could not process the order based on the following

Post  SuperBen on Thu Apr 01, 2010 11:26 pm

It's a paypal error.

I'm trying to narrow down what it is.
Are you paying with a balance, part balance and part bank account, or bank account funded.
Or even credit card funded.

Direct Credit card payments go through directly.

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Re: HELP The payment processing system could not process the order based on the following

Post  Kamen on Fri Apr 02, 2010 2:10 am

I used paypall wihtout any problem the same day for buying ebooks.

From Paypall to my bank account.

I hope it will be fixed soon Smile
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Re: HELP The payment processing system could not process the order based on the following

Post  Kamen on Fri Apr 02, 2010 6:47 pm

Alas it is still out of order.
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Re: HELP The payment processing system could not process the order based on the following

Post  ShukuenShinobi on Sat Apr 03, 2010 12:51 am

The same error happened to Shade, Wheelchair, and a handful of other people.

I'm sure Ben will have it fixed soon.
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Re: HELP The payment processing system could not process the order based on the following

Post  Kamen on Tue Apr 06, 2010 4:19 pm

I deeply apologize to insist but did the admin of CS Toys have any good news about the resolution of this ugly bug ?

Sad
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Re: HELP The payment processing system could not process the order based on the following

Post  Strikees on Tue Apr 06, 2010 5:29 pm

I'll try to get in contact with Ben and see if there is Any news.

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Re: HELP The payment processing system could not process the order based on the following

Post  Kamen on Tue Apr 06, 2010 5:31 pm

Thanks a lot !
That would be cool ^_^
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Re: HELP The payment processing system could not process the order based on the following

Post  KamenRiderBritannia on Wed Apr 07, 2010 6:53 am

same problem with me Sad
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Re: HELP The payment processing system could not process the order based on the following

Post  KamenRiderBritannia on Wed Apr 07, 2010 7:00 am

but normal order worksXD just ordered me dx extension belt xDxD
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Re: HELP The payment processing system could not process the order based on the following

Post  Shade0066 on Wed Apr 07, 2010 3:58 pm

Like Ben said, its strictly a PayPal error having to deal with Visa cards mainly. I just ended up using my Debit card as credit...acutaly saved me around 2 dollars.
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Re: HELP The payment processing system could not process the order based on the following

Post  Kamen on Wed Apr 07, 2010 5:19 pm

The fact is I specialy created a Paypal account to shop on CS Toys.
This is a week now the bug is here.

Paypal don't seem very professional about it.
Damn Paypal.

Well I will wait hopping it will be fix in the near future.
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Re: HELP The payment processing system could not process the order based on the following

Post  Kamen on Sun Apr 11, 2010 8:07 am

Good news for all of the Paypal shopper !

The bug is under investigation Smile

According to CS Toys email answer, CS Toys will inform us soon about the investigation on channel, bulletin boards, and support forum.
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Re: HELP The payment processing system could not process the order based on the following

Post  ZeltraxMillenium on Sat May 01, 2010 1:12 pm

Kamen wrote:I try 4 times to make my purchase but I have this message :


A Note From CSTOYS INTERNATIONAL

The payment processing system could not process the order based on the following:

An error occurred processing your card.
Error code: 10001.
Error text: Transaction failed due to internal error.


Please Gaïa memory must be mine Wink

I was able to use the Guest-Checkout to buy my items just fine.Wink I bought SH Figuarts Gills and a Candy-Toy Vol.2 Fang Memory.

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Re: HELP The payment processing system could not process the order based on the following

Post  Kamen on Mon May 03, 2010 6:37 am

Did the Guest Checkout use Paypal ?
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Re: HELP The payment processing system could not process the order based on the following

Post  ZeltraxMillenium on Mon May 03, 2010 9:03 am

Kamen wrote:Did the Guest Checkout use Paypal ?

Nope. I directly used my credit card.

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Re: HELP The payment processing system could not process the order based on the following

Post  Kamen on Mon May 03, 2010 12:10 pm

Thanks for the answer !

Well I'm a "Paypal only".

A one month bug No
Not cool
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Re: HELP The payment processing system could not process the order based on the following

Post  Strikees on Mon May 03, 2010 12:30 pm

There is no problem using direct Credit Card. It's just like using a middle man like Paypal. But this one is not as popular. I always do direct since it is A LOT faster especially if you need to be one of the first buyers of a new item and there really isn't anything to be afraid of when using it.

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Re: HELP The payment processing system could not process the order based on the following

Post  ShukuenShinobi on Mon May 03, 2010 5:07 pm

Strikees wrote:There is no problem using direct Credit Card. It's just like using a middle man like Paypal. But this one is not as popular. I always do direct since it is A LOT faster especially if you need to be one of the first buyers of a new item and there really isn't anything to be afraid of when using it.

I always use direct Credit Card because the exchange rate Prostores uses a much healthier exchange rate than Paypal uses, usually anywhere from 3-4 Yen higher, which helps if you order enough.

As for the error, I even got the error with direct Credit Card the other day, and just had to redo the order a few times. Mr. S and SuperBen are trying to contact them and try to figure out the errors that are happening.
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Re: HELP The payment processing system could not process the order based on the following

Post  Kamen on Tue May 04, 2010 7:27 am

Strikees wrote:especially if you need to be one of the first buyers of a new item and there really isn't anything to be afraid of when using it.

Indeed !
I've lost the opportunity of the last candy and capsule Gaia memoriez last time.
Well for the next one I certainly use credit card if the paypal is still out of order.
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Re: HELP The payment processing system could not process the order based on the following

Post  Folkmiza on Sat Aug 28, 2010 11:26 pm

Has this been fixed yet?
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Re: HELP The payment processing system could not process the order based on the following

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