Problem with Payment

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Problem with Payment

Post  EuroRyuu on Tue Jan 05, 2010 10:17 am

How can i Recover a link For Payment?


Another Question. I've bought two item for 3428 yens and in our website it says that this amount are 25.74 €, but in the paypal site says that are 26.54 and is more than the money i've have on my pay pal account. Can i cancel the orderI
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Re: Problem with Payment

Post  ShukuenShinobi on Tue Jan 05, 2010 1:57 pm

E-mail them at both orders@cstoysjapan.com and cstoysjapan@gmail.com, and ask about your inquiry. Mr. S will get it faster there then he would on here.

Someone is free to correct me if I'm wrong, but when using Paypal payment as opposed to a Credit Card, it uses Paypal's current listed exchange rate, while CS Toys uses the exchange rate that the store's operating system sets from it's host, hence the different totals.

As for recovering links, I'm not sure what you mean, so please elaborate.
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Re: Problem with Payment

Post  Jedimon on Tue Jan 05, 2010 2:03 pm

Yeah Paypal uses rates obtained from a different moment in time than the store's server (seeing as how exchange rates are ever changing). My totals are always different.
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Re: Problem with Payment

Post  EuroRyuu on Tue Jan 05, 2010 2:21 pm

for recovering links i mean the link where i confirm the payment y paypal!

thanks a lot! i always want to buy something on CSTOYS

srry for my english, i'm spanish xD
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Re: Problem with Payment

Post  ShukuenShinobi on Tue Jan 05, 2010 2:38 pm

It's alright. We have people from all over the world. That's the beauty of it. Smile

It SHOULD be in your browser's history. If it isn't, a receipt of payment should have been sent by Paypal (as well as an invoice from CS Toys) to whatever e-mail address the Paypal account is attached too.
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Re: Problem with Payment

Post  EuroRyuu on Tue Jan 05, 2010 3:29 pm

Nothing...it just dissapear xD
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Re: Problem with Payment

Post  Strikees on Wed Jan 06, 2010 7:59 am

EuroRyuu wrote:Nothing...it just dissapear xD
Well we can't help you recover a link which you can't find on your own pc. So either contact paypal or Cstoys.
Or perhaps there is a payment on your paypal asking for you to finish?
Thats all I can come up with..

Strikees.

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Re: Problem with Payment

Post  EuroRyuu on Wed Jan 06, 2010 8:57 am

At least, Should I ask CSToys to cancel my order and make a new one?
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Re: Problem with Payment

Post  ShukuenShinobi on Wed Jan 06, 2010 2:15 pm

EuroRyuu wrote:At least, Should I ask CSToys to cancel my order and make a new one?

That is providing the payment went through fully, it could have halted if there wasn't enough funds. I'm not sure how it works as I've never really paid with Paypal, I just have my bank account attached to it and do everything through there. But definitely contact CS Toys.
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Re: Problem with Payment

Post  EuroRyuu on Wed Jan 06, 2010 2:17 pm

Mr.S don't like me..he doesn't answer yet:(
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Re: Problem with Payment

Post  ShukuenShinobi on Wed Jan 06, 2010 2:19 pm

EuroRyuu wrote:Mr.S don't like me..he doesn't answer yet:(

Did you send to both e-mails I listed?

And don't say that, for one, it's 3 AM in the morning over there. And with all the errors from the last show, he's really busy getting all the recordings organized and uploaded. As well as making sure the new items they received get up as well.
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Re: Problem with Payment

Post  EuroRyuu on Wed Jan 06, 2010 2:23 pm

Could you give me the 2 emails..perhaps i'm wrong..

Very thanks ShukuenShinobi

I have to say that i see all your previews before buying an item
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Re: Problem with Payment

Post  ShukuenShinobi on Wed Jan 06, 2010 2:27 pm

EuroRyuu wrote:Could you give me the 2 emails..perhaps i'm wrong..

Very thanks ShukuenShinobi

I have to say that i see all your previews before buying an item

Thanks, glad to be of help. Hehe

It's orders@cstoysjapan.com and cstoysjapan@gmail.com.
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Re: Problem with Payment

Post  EuroRyuu on Wed Jan 06, 2010 2:38 pm

ok. I send and email to both!!!

Waiting for answer..thanks a lot!
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Re: Problem with Payment

Post  SuperBen on Fri Jan 29, 2010 1:36 am

orders@cs-toys.com would also work.

The applet used to show the exchange rate is a 3rd party application. Exchange rates always vary between the wholesale exchange rate listed on exchange sites and what your bank or credit card company actually charges you.

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